Face2Face Logo
Couple looking at iPad

"It's been fantastic to be able to see my grandchildren again. I've not seen them for months and to be able to have a video chat with them has been so lovely"

Are you keen to chat with family and friends and see the smiling faces you've been missing and that mean so much to you.

Our Face2Face mobile video calling service could be the answer!

Give us a call on 01225 809265 and we can make an appointment to pop round with our iPad and set up a video call with your loved ones.

There’s no need for any equipment, technical knowledge or internet access - we have it all covered. We’ll leave you with the tablet for an hour or so to have your call, then collect it so someone else can catch up with friends and family.
couple laughing at iPad

Frequently Asked Questions

Lady chatting and waving at iPad

What do you mean a video call, how is this different to my phone at home?

With a video call you will be able to see the person on the other end of the call, and they will be able to see you.

You could have several people on the call at the same time so, for example, a family with members in Melksham, Bath, Bristol and London could be on the same call and all see each other

There are so many different ways of doing video calls, which ones do you support?

We use an Apple iPad that support calls using FaceTime, Messenger, WhatsApp, Zoom and Skype. If you would like to use a different app that we have not mentioned please get in touch and if we are able to support it, we will install it and set up for you.

It all sounds far too complicated, I’m not sure I would manage

Please don’t worry!

When you book a Face2Face call with us one of our friendly volunteer Face2Face Facilitators will bring the iPad and set up the call for you. Once you have finished your call, we will take the iPad away again and get it ready for the next user. 

We respect your privacy, and our Face2Face Facilitator will leave you to enjoy your call and arrange to call back after about an hour to collect the iPad.

I don’t have the Internet at home so it won’t work here

The iPad we use has it’s own 4G internet connection built in so as long as we can get a Vodafone mobile phone signal then we can connect to the internet.

Sounds fantastic, how much do you charge?

Nothing. We believe that everyone should have the opportunity to enjoy Face2Face conversations with their loved ones and we provide the service at no cost to the user.

Should you choose to make a donation it would go towards the running costs of the service.

I'm worried about using shared equipment during Covid

That's understandable, we have have put in place careful procedures to ensure the equipment is fully sanitised before and after each use.

We deliberately chose to use an iPad because it is so easy to clean after each use and our Face2Face Facilitators are equipped with plenty of anti-bacterial wipes and hand sanitiser to ensure we minimise any risk of infection.

Can I refer someone else for a Face2Face video call

Absolutely. In fact, many of our referals come from friends and family who are keen to find a way of helping people to enjoy the benefits of video calling rather than just a phone call.

Register for the Face2Face service

A little bit about you

Please tell us a little about who wants to make the call

The legal bit

By submitting this referral form you are consenting to Melksham Community Support (Age Friendly Melksham CIC) retaining and storing the information supplied as set out in our Privacy Policy. All information supplied is held in strict confidence and access to it is restricted only to those who require access in order to carry out their duties at Age Friendly Melksham.

Please be assured that we will never pass on your details to anyone else. They will only be used so that our Melksham Community Support Team and Age Friendly Team can contact you about you any help we are providing or any community activities or services we think may be of interest to you.
We are delighted to be leading the Melksham Community Support Scheme, supporting people across the Melksham Community Area.
To ask for help, or to offer support, please call
01225 809265
or click here to apply online
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Age Friendly Melksham CIC
The Canberra Centre • 56a Spa Road
Melksham • SN12 7NY
Age Friendly Melksham CIC is a Community Interest Company registered in England and Wales at the above address.
Company registration number: 12624799
Supported by
The National Lottery Community FundWiltshire Community FoundationMelksham Without Parish CouncilMelksham Town CouncilMelksham Area Board
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